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Concerns about using the cash machine

This challenge is based on experiences we have heard: I’ve found it worrying supporting my dad where his finances are concerned. My dad has always gone into the bank to draw his money out, but since coronavirus struck, my dad is weary of going into places for fear of catching it. So he now uses a cash machine local to him rather than travelling further away to go into a bank. The problem is I know he tends to use the cash machine when he goes out for some food shopping, which is...

by Natasha Morgan (Admin)
1 week ago

Nana needs you!

This challenge is posted on behalf of Lorraine king: I was just going to propose that we develop an info pack/training portal for young people how to engage their parents/grandparents and meaningfully tackle the spectre of technology, the internet etc. The image I had was just as the parent/grand-parent takes the young one by the hand to school, now it may be the turn of the younger to lead the older into this brave new world of tech. My point is that people can learn, but it takes...

by Natasha Morgan (Admin)
6 months ago

Disorienting experiences in care homes

My Grandma lives in a care home and has mild-moderate dementia. Because of coronavirus, the staff must all be dressed in full PPE. This means she cannot see their faces and so does not recognise the people around her. Being surrounded by people in such strange outfits must be very scary. Residents are also being confined to her room and only being allowed into the common areas in shifts. This prevents grandma from socialising with her friends, which is what she enjoys most. Although I...

by Natasha Morgan (Admin)
7 months ago

A change in routine

My mother-in-law has early-onset Alzheimer's. She can find new situations unsettling and so finds comfort in her daily and weekly routines and regular activities, such as swimming. With shops, services and leisure facilities shutting down, she doesn't understand why she can't do the things she normally does. How might we provide structure to people's days when their regular activity is taken away?

by Natasha Morgan (Admin)
8 months ago

Some really helpful points here. I'm particularly interested in the last one about dishonest carers. Do you have any more detail about this kind of thing? Did your bank have anything set up to spot possible financial abuse of vulnerable customers?

This must be very frustrating for you Lynne. I wonder if anyone else has had similar challenges with banks not making it easy to register PoA? Share your experiences below.

Thanks for sharing, Janet. You make a good point about the need to protect people from harm whilst maintaining their financial independence. Has anyone else experienced similar issues?

Thanks for sharing Elizabeth. I'm pleased that your bank has been so supportive.

Can anyone identify with Elizabeth's challenge around remembering security details and passwords?

Has anyone had a similar or different experience with customer service advisors in banks?

Thanks for sharing your experience Lesley. Has anyone else had problems with waiting while deputyship is put in place?

Yes and...everyone has different ways of getting 'in the zone' so how can we make a flexible solution that works for different working styles?

A bit like the "what's the best advice you've been given" question on 60 seconds with.... In fact, are they still going??

You can learn a lot about someone from what they have for lunch!

Also everyone has their own preference for how to be contacted, so can we find a way to advertise what we prefer? i.e. I'm very happy to be skyped for small things

Thanks for expanding on that, Tracey. We know there are issues with not everyone being IT literate, or being online at all, but it is surprising that it is such a huge issue at your father's home. Many of the solutions being developed currently so require some use of technology, but we will always keep in mind that we need to find other ways to reach people that won't be able to make use of them.

I have also passed your comments on to our Regional Public Affairs team to feed into their work to influence local authorities.

"Never let a crisis got to waste". Wise words Margaret! Often we need to turn things on their head in order for real innovation to happen.

Natasha Morgan

London, United Kingdom

Joined this community on Dec 17, 2018

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Natasha's profile

Activity for Natasha Morgan

Concerns about using the cash machine

Nana needs you!

Disorienting experiences in care homes

A change in routine

A few ideas which may help...

All National Institutions

Preventing scams and fraud

customer advisers are ace at resolving your problem

Permission to Access

Getting into the 'zone' and enabling 'flow'

Quote for the better!

lunchtime with colleagues

Getting information quickly

How is dad really?

How is dad really?

Natasha Morgan

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