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A few ideas which may help...

As a retired bank employee I have had much experience with elderly and vulnerable customers. A few things from my experience : - ask for a signature card in place of a chip and PIN card to reduce security risk. - obtain Power of Attorney as soon as possible - many people leave it too late & dealing wìth Court of Protection is something you want to avoid. - if you have joint finances and have never been involved, get up to speed with things. Too often this is another burden on top...

8 Score
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6
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Bank identification procedures

I help with my mother's finances and have Power of Attorney (POA) but as part of the identification procedure on telephone banking am asked questions about transactions on the account which I may not know about at that point. My mum has no chance at getting this right. You only get one chance to answer so sometimes I fail security & the call ends and I have another long wait to get through to the bank again. This seems to be a practice which many banks operate.  Can we have a better...

2 Score
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3

R Mair

Beckenham, United Kingdom

Joined this community on Nov 21, 2020

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