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Your money at your fingertips

With this solution, your fingerprints and face become the keys to your bank account. This would remove the need for you to remember security details such as your PIN and passwords and avoid you getting locked out of your account.

How this would work:

  • This would be agreed with you first to ensure you are happy accessing your account this way.
  • You would be issued with a fingerprint reader and/or face scanner to use at home to access your account.
  • This would replace using an existing card reader and pin for online banking.
  • This would replace the need for answering security questions over the telephone.
  • It would be designed to be simple and straightforward to use.
  • This technology could possibly also be used in banks and on cash machines.

The uniqueness of your fingerprint and face could be the key to your independence and managing your finances more easily.

Feedback questions:

1)      What do you like about this idea?

2)      Is there anything you would like more information about?

3)      Do you have any concerns about this?

4)      Is there anything missing from this service that might make it more useful?

5)      Would you be happy to provide the bank with your fingerprints or a face scan to avoid needing a PIN or passwords to your account?

edited on Feb 8, 2021 by Natasha Morgan
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Margaret Booth 9 months ago

The face recognition software on my phone doesn’t work when I’m wearing a facemask

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Peter Jones 9 months ago

This is a good idea

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Natasha Morgan 9 months ago

Hi Peter, thanks for your comment. What is it which you like about the idea?

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Peter Jones 9 months ago

i think we have to do something to stop the fraud people with Dementia are vunerableto this so finger print or wrist band so you do not have to use your pin would be a good idea

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Jennifer Bute 9 months ago

fingerprint has not worked with other things or as very intermittent and masks won't help I have voice recognition with an agreed Q which works brilliantly

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angela baldock 9 months ago

Good idea, however, i'm concerned that the fingerprint option on smartphones is not consistent. If this works in a similar way, I can't see how useful it will be if it doesn't work every time. Also as others have said the face recognition software doesn't allow for wearing glasses or other face coverings if not in regular use.

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Rosemary Phillips 9 months ago

I am not convinced that someone who is comfortable with online banking on their home pc would need this. Where i see it being very useful is at banks and cash machines - and ideally in shops too (although perhaps with Covid anything that involves one person after another placing their finger down is not advisable).

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Natasha Morgan 9 months ago

That's a really interesting point that we hadn't thought of, thanks Rosemary.

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Janet155 9 months ago

Would this work for someone who doesn't do online banking and doesn't use a smart phone?

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Natasha Morgan 9 months ago

We need to look into what is technically possible, but it could perhaps be used for telephone banking, in bank branches, cash machines and shops.

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Peter Jones 9 months ago

people with Dementia re vunerable to fraud also not many people with Dementia can use a computor

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Peter Middleton 9 months ago

There I must disagree with you. Anyone in their sixties has been living with computers for over 40 years (the Sinclair ZX80 went on sale in 1980). Most people living with dementia are perfectly tech savvy.

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Ruth Mair 9 months ago

I think there would still be a need for second tier security for some operations such
as payments/transfers as people with dementia are very vulnerable and a fraudster or person with dubious intent could input information and then use the person's fingerprint to execute the request .
I personally don't want to give my fingerprint or face scan to a third party as I understand that these are currently being misused by Big Tech!

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Alice Billin 9 months ago

I like the idea of it being like a card reader that people have at home. I was imagining it as part of an app which I think could exclude a lot of people from using it. Facial recognition and fingerprint technology already exists and works well so hopefully not too outrageous a solution.

I like the idea of branches having them too so can be used both in branch and at home.

I can see a few comments about face recognition and fingerprints not working consistently. Perhaps also some initial face to face support about how to make the device work as effectively as possible would help with this.

Would we want to also include a carer's fingerprint and face recognition on accounts where they have joint access? Just a thought and may not be necessary.

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Alice Billin 9 months ago

Another thought is that this problem can be alleviated in other ways, like the voice recognition, if done well. So maybe this isn't as necessary as some of the others.

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Peter Middleton 9 months ago

A very useful innovation for people living with dementia. Voice recognition doesn't always cut it when you're on a bad day and have a stammer.

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Peter Jones 9 months ago

I am not good with computers and I have been on a training course and at times still struggle I have Vascular Dementia

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Trevor Salomon 9 months ago

I think this sounds just about as secure as it gets. Shouldn't therefore require a pin

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jayne Sibley 9 months ago

Hello - this is a great idea and fortunately a lot of the technology already exists, see Starling bank. From what I know, ID verification is conducted by specialist KYC companies on behalf of banks/financial institutions. They are the ones developing this cutting edge ID verification technology.

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Tracey Shorthouse 9 months ago

Although I do most of my banking online and I feel happy with that at the moment. I always worry about forgetting my pin when out and about esp if i don't use my card that often esp with lockdown as it is. I think I would worry about the fingerprint reader not working, as sometimes it doesn't work on my phone. A facial scanner sounds more promising. I don't have a smart phone or anything high tech so that might be a problem.

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Sophie Lipton 9 months ago

This sounds like a good idea, as long as the technology works. I think people can be sceptical about finger print technology, so there would need to be lots of reassurance around the safety etc.

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