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Vulnerable customers phoneline

by Alice Billin | Nov 24, 2020 | in Banking and dementia

Can't get through to someone who understands difficulties people affected by dementia face, which coupled with difficult security questions can be very challenging. Having a specific vulnerable customers phoneline would be very helpful

edited on Nov 25, 2020 by Natasha Howard
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FerminMHY Nov 24, 2020

How do we improve the service provided to people affected by dementia when they reach out to their bank through the phone channel?


hammock Nov 28, 2020

totally agree-and it would make the bank look good as well