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Vulnerable customers phoneline

by Alice Billin | Nov 24, 2020 | in Banking and dementia

Can't get through to someone who understands difficulties people affected by dementia face, which coupled with difficult security questions can be very challenging. Having a specific vulnerable customers phoneline would be very helpful

edited on Nov 25, 2020 by Natasha Howard
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FerminMHY Nov 24, 2020

How do we improve the service provided to people affected by dementia when they reach out to their bank through the phone channel?

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hammock Nov 28, 2020

totally agree-and it would make the bank look good as well

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