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by Lesley Wilson | Nov 19, 2020 | in Banking and dementia

I'd like to share with you an issue my aunt had/has with the bank and my uncles dementia. All the household bills etc come out of my uncles account and have done since they were married in 1957. At first the dementia was not an issue as my uncle still had the capacity to understand and agree for my aunt to discuss finances with the bank.

My uncle is at now at that stage where he has some lucid moments, some moments where he can act lucid and able to make a decision although he cannot process the information and he has times where it dementia is very obvious.  This is where the challenges for accessing bank accounts has become a challenge. My uncle is an old fashioned kind of chap and outside of his lucid moments he resorts to the standpoint that dealing with finances is the husbands job and becomes very stubborn about it. Because he can appear competent to others who don't know him the bank understandably have to follow his wishes and not allow them to discuss money with my aunt. 

Deputyship is in progress but it takes time . I think there is maybe a need for an interim solution with banks when they know that Deputyship is being applied for so that the family/carer can access and discuss the account. Obviously there needs to be some safeguard in here to ensure the individuals money is properly accounted for and not stolen which  maybe the challenge. 

edited on Nov 19, 2020 by Natasha Morgan
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Natasha Morgan Nov 19, 2020

Thanks for sharing your experience Lesley. Has anyone else had problems with waiting while deputyship is put in place?


Rosemary Phillips Nov 20, 2020

Not a problem with deputyship (which might not have been available 3 years ago when this occurred). But it's on a similar theme: I had financial power of attorney for my father (with mild dementia), who had several savings accounts. When the one with Santander stopped paying interest, I suggested that we changed it to a better account (as the bank recommended). They insisted that he had to attend in person, despite all the power of attorney documents being lodged with them and accepted elsewhere. I felt it shouldn't have been necessary and it was a bit difficult to set up but we managed to do that.
Santander then managed to lose the paperwork, and tried to insist that he come in to the branch in person again. That really felt too much, given they had witnessed him signing the first time. I did discover though that I could close the account without his presence, which is what (with his consent) I did. He then was able to put the money with an alternative bank, a far more straightforward process.


Jennifer Bute 9 months ago

This could well help a great deal as this problem is not uncommon I have certainly come across it.