Skip to Main Content

Sprint

Banking and dementia

Ideas listing

24 Ideas
112 Votes
37 Comments
42 Participants

Thank you for sharing your challenges, votes and comments. Please note, this activity has now closed but you can still comment on the challenges people have posted below. Keep an eye out on the hub for more information as we progress through our banking and dementia sprint.

We want to hear about any difficulties you or others affected by dementia are having when it comes to banking.

We know that people are facing challenges on a daily basis and probably more now than ever since the coronavirus pandemic has changed how we carry out some of our routine activities, including visits to the bank, using telephone and online banking and other banking services.

With your experiences and the support of our partner Santander, together we can highlight these challenges and take forward the ones that receive the most votes for our team to investigate further. Together we will develop a solution to tackle one or more of the challenges to improve the experience of banking for people affected by dementia.

Scroll down to post challenges that people affected by dementia are facing when it comes to banking. You can also comment on other people's suggestions and vote on which ones are most important to you.

 

Filters

Vote filter
Top Contributors
  1. 74 pts
  2. 60 pts
  3. 33 pts
  4. 31 pts
  5. 28 pts

View leaderboard

Idea thumbnail

Visits to Bank

people with dementia report they usually use banking services by visiting in person. Obviously this is very difficult in lockdown and during tier restrictions. They report they value the help and support of staff. Many of these people are high risk category and could a time slot be allocated so they can visit as priority customers. Also, not first thing in morning as it too early with carer visits etc.

12 Score
Voting closed
Comments 2

2 stage verification

An excellent idea for safe transactions but really difficult as it requires good mobile phone skills-another ,safe way for those with dementia to funtion safely with money transfers without having to ask family members to help them

1 Score
Voting closed
Comments 0
Idea thumbnail

Concerns about using the cash machine

This challenge is based on experiences we have heard: I’ve found it worrying supporting my dad where his finances are concerned. My dad has always gone into the bank to draw his money out, but since coronavirus struck, my dad is weary of going into places for fear of catching it. So he now uses a cash machine local to him rather than travelling further away to go into a bank. The problem is I know he tends to use the cash machine when he goes out for some food shopping, which is...

10 Score
Voting closed
Comments 2
Idea thumbnail

Spotting strange financial decisions early

This challenge is posted on behalf of someone who wishes to remain anonymous: We didn’t realise at first, but when my dad was diagnosed with Dementia, he developed unfounded thoughts which lead him to almost gave all his money. Strange financial decisions can be ‘invisible’ in the early stages of Dementia when not even family would recognise something was wrong, let alone banks. How can we help prevent people from making poor financial decisions in the very early stages of dementia,...

6 Score
Voting closed
Comments 1
Idea thumbnail

Preventing scams and fraud

My brother has MS and is severely physically disabled. His mind is now affected and he is showing signs of dementia. He lives alone and is vunerable to scam phone calls. I have power of attorney and I am trying to help him with his finances. I would like to take over managing his finances to prevent him being scammed, but he would still need to be able to spend some money on shopping. How can I organise this? 

2 Score
Voting closed
Comments 3
Idea thumbnail

Not aware of support available

Some ideas that are already implemented (ie can bypass phone security questions by setting up your voice as your ‘PIN’) but not known about. How can people use these things if they don’t know they exist?

2 Score
Voting closed
Comments 1
Idea thumbnail

Telephone scripts

Telephone scripts can be badly written which don’t cope well for people living with dementia, difficult to get through security

1 Score
Voting closed
Comments 0
Idea thumbnail

Permission to Access

I'd like to share with you an issue my aunt had/has with the bank and my uncles dementia. All the household bills etc come out of my uncles account and have done since they were married in 1957. At first the dementia was not an issue as my uncle still had the capacity to understand and agree for my aunt to discuss finances with the bank. My uncle is at now at that stage where he has some lucid moments, some moments where he can act lucid and able to make a decision although he cannot...

4 Score
Voting closed
Comments 3
Idea thumbnail

Blocked by not using internet banking

People can struggle to get the help they need because their bank struggles to help them if they don’t have internet banking. Insisted that they set up internet banking even though he didn’t want it and wasted his time.

4 Score
Voting closed
Comments 0
Idea thumbnail

Stick to appointment times

A woman whose husband has young onset dementia found that he would struggle if the bank staff didn’t stick to their appointment time because he would get agitated quickly. 

2 Score
Voting closed
Comments 0